CfMC FAQs
Frequently Asked Questions
FAQ home previous (capabilities) next FAQ (phone system)
What are Survent's special features?
- quotas and markets: approximately 1,000 available
- webCATI for remote interviewing on central servers via Web browsers
- browser based reporting for survey results and Web operations
- multi-modal surveys - start on the phone, finish on the web - or vice versa
- support for ODBC-compliant databases
- rotate questions as well as grids of questions
- random data generator - RDG generates "dummy" data and is used by testers to make sure that intended skip patterns are followed and quality data is captured.
- Survent users may use one or more predictive dialers
- recording and playing sound during CATI interviews
While a study is live, the study Supervisor can:
- add numbers
- move numbers from any calling stack and into another stack
- assign numbers to a special interviewer type
- retire numbers
- "remake" numbers as if calling them for the first time
- prioritize - pick any set of numbers to call "right now"
What are webSurvent's special features?
- all languages supported - start in one language, finish in another
- fully customizable look and feel
- suspend-resume - surveys can be resumed where respondents leave off.
- text and response piping & back referencing:
- complex skip and choose logic
- complex logic capabilities
- full rotation of elements within and among screens:
- real time error checking
- Java-Script enabled (and JavaScripts provided)
- customized error messages
- full quota control
webSurvent (for web surveys) sample capabilities
- start and end time data stamps
- access to surveys can be “open” or “closed” (i.e. password-required)
- respondents can be steered to separate surveys based on sample, question logic, market, or another pre-defined data point in an ODBC compliant database.
- with eMailer, you can customize the messages being sent to specific groups or segments of respondents.
- user-data can be passed through links and URLs
FAQ home previous FAQ (capabilities) next FAQ (phone system)
