Frequently Asked Questions

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How does the CfMC Phone System work?

CfMC data collection software has the reputation of having the best sample management features in the industry. Here's a brief overview on using the CfMC phone system.

View our sample management page for more details.

setting interviewing "shop" hours

• days of week your business is open
• start and stop time for interviewing
• time of day for making calls: mornings, evenings, etc.
• number of attempts to make (unlimited)
• automatic adjustment for time zones and daylight savings

creating a bank of phone numbers

• a bank of phone numbers is stored in the computer
• a phone number is presented on interviewer screen
• autodialer or predictive dialers may be used
• checks for valid day, time, special language interviewer
• applies up to 250 status codes: busy, no answer, callback, etc.
• interviewer may suspend call and set call back time

 

defining quotas for the questionnaire

• quotas may have any number of conditions
• phone file information can be part of quota
• if a respondent does not qualify the interview is terminated
• quotas may be used as counters for reporting
• supervisors can access quotas status at any time

supervisor capabilities - monitoring

• controls the study on when interviewers will work
• may stop the interview at any time
• may send message to any interviewer(s)
• can monitor any interviewer for quality control
• interviewer can send "help" message to supervisor

management reports

• total/average time for interviewer
• call status by interviewer (busy, refused, etc.)
• call attempts by call status
• callback scheduling by time zone
• design custom reports to improve overall operations
• estimate expected study completion times

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