service bureau clients

"I just wanted to take a minute to thank you and your team at CfMC for the outstanding service and support we’ve received on our Corporate Client Satisfaction Study. As you know, we came to you in a tight spot (twice now) with an immediate need for high-quality programming and hosting - and each time you delivered flawlessly, an impressive and much appreciated effort to say the least.

Further, I want to specifically call into recognition the outstanding efforts and client service support your project manager has provided to our team. His patience, attention-to-detail, and commitment to quality are unsurpassed by any programmer or developer I’ve ever had opportunity to work with. On more than one occasion we've found ourselves nothing less than amazed by his extraordinary service. "

"We have been extremely pleased with the programming and project management work that CfMC has performed for us in support of our online studies. They have met the demands of our clients’ most complex studies, adapting their software to solve some very challenging study designs, including adaptive conjoint procedures."

"We rely on CfMC for expert handling of our data processing and tabulation projects. The staff has always been extremely responsive and they take the time to clarify our specifications and suggest process improvements. Even when deadlines are tight, they meet them--with quality, error-free results"

"I know we got things going late in the game for our project. You handled it amazingly, giving us a beautiful program and getting us into field on time!"

"We have so many things to deal with during the process - that it is appreciated when we don’t have to keep following up on requests or getting incorrect information."

"Let me tell you [our sb manager] is one heck of a team player, he worked all weekend into the wee hours of the night. Big Kudos!"

"Wow! I've received fantastic service and responsiveness from everyone at CfMC. [our SB manager] is extremely dedicated, persistent and service-oriented. "

"I wanted to share the bold text below with you! Feedback from the Senior Director of Client Services – he is extremely pleased that a US citizen can successfully take the study in another language and will access the US version questions, etc. – Kudos!  He is very pleased – his expectations have been exceeded!

Also, positive feedback from associates testing the survey – they really like the slider questions and the “look” of the survey."